In order to listen and lead a difficult person, we must make at least four wise movements: (1) connect with his heart like a Lego (Prov. 20:5); (2) deflect his difficult behavior like a shield (Prov. 17:9); (3) reflect his heart like mirror (Prov. 27:19); and (4) direct him toward wisdom like a highway sign (Prov. 24:11-12). Each practice is performed uniquely with each of the four respective difficult types: (1) the aggressive, (2) the complainer, (3) the people pleaser, and (4) the passive resistive (1 Thess. 5:14). Warning! The difficult person might be you or me.
Worksheets
- Week #1: Leading Difficult People Through Listening
- Week #2: Leading the Aggressive
- Week #3: Leading the Complainer
- Week #4: Leading the People Pleaser
- Week #5: Leading the Passive Resistive
Videos
Week #1
Episode 75: Leading Difficult People Through Listening
Original air date: January 8th, 2012
Week #2
Episode 76: Leading The Aggressive Through Listening
Original air date: January 15th, 2012
Week #3
Episode 77: Leading the Complainer Through Listening
Original air date: January 22nd, 2012
Week #4
Episode 78: Leading the People Pleaser Through Listening
Original air date: January 29th, 2012
Week #5
Episode 79: Leading the Passive Resistive Through Listening
Original air date: February 5th, 2012